Production, personalisation and shipping times
We aim to complete all goods in 5 working days - please do let us know if you require for a specific date, and we will do our best to meet this.
We dispatch our items via courier, and is typically delivered within 3 working days from dispatch, although this can vary at peak times. You will be notified once your order is completed and dispatched - our courier will also send you notification of dispatch and consignment number for tracking. The courier will attempt delivery 3 times, if you miss all 3 delivery attempts you may be charged a shipping fee for the delivery of your goods to be rearranged/collected/returned.
For collection of goods, these we will message once available for collection, which will be from The Sanderson Centre, Lees Lane, Gosport, Hampshire, PO12 3UL. Collection times are available Monday - Friday, 9am till 5pm from the main reception. Please bring photographic ID, as this may be requested upon collection.
We can also offer an express service and next day courier delivery - please contact us for further details.
Occasionally certain items may be unavailable at time of purchase - we will notify you should there be any issues advising of estimated delivery dates.
All items will be personalised EXACTLY as you have written, so please double check spelling, punctuation and use of capital letters. The majority of our products are case sensitive, however some typefaces used are styled in capitals as a default. Personalised products can only be returned and refunded if they are faulty. We are unable to alter any personalisation once your order has been submitted.